Refund & Cancellation

1. Refund Policy

We strive for immediate delivery, and most deliveries will take up to 15 minutes. We offer refunds under the following specific conditions:

• If we fail to deliver your eSIM within 3 hours after your payment is successfully completed, you are entitled to a 10% refund of your purchase amount.
• You may request a full refund if the eSIM cannot be successfully activated within 3 days of purchase.
• The eSIM profile has not been scanned or installed on any device.
• There is a proven technical failure on our end that prevents the eSIM from connecting to the network.

Once an eSIM is installed and data is used, it is generally non-refundable. All refunds will be processed back to the original payment method.

2. Cancellation

Orders can be cancelled for a full refund before the QR code is generated and emailed to you. Once delivered, the standard refund policy applies.

3. How to Request

To request a refund, please contact us at support@thenovasim.com with your Order ID.