Privacy Policy

NovaSIM ("we", "us", "our"), operated by LEOJIT THOUNAOJAM, provides prepaid travel eSIM data plans through our website thenovasim.com. This Privacy Policy explains what personal information we collect, how we use and protect it, and the rights you have over it. By using our website or purchasing our services, you agree to the practices described in this policy.

We collect the following types of information when you use our services: • Personal Information: Your name and email address, provided during account creation or checkout. • Payment Data: Payment information is collected and processed directly by our payment partners (PayPal for card payments, and UPI providers). We do not store your full card or UPI credentials on our servers. • Order History: Records of your eSIM purchases, plan activations, and transaction history. • Device Information: Device identifiers required for eSIM profile delivery and activation, where applicable. • Usage Data: IP address, browser type, operating system, pages visited, and interaction patterns collected automatically when you browse our website.

We use your information for the following purposes: • Order Fulfilment: To process your purchases, deliver eSIM profiles to your email, and manage your account. • eSIM Provisioning: To provision and activate data plans across our supported countries. • Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance. • Service Improvement: To analyze usage patterns, improve website performance, and develop new features. • Communications: To send order confirmations, activation instructions, and — with your consent — promotional offers. • Fraud Prevention & Legal Compliance: To detect and prevent fraudulent transactions and to meet our legal and regulatory obligations.

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances: • eSIM Carrier Partners: We share the minimum order information necessary to provision and activate your data plan. • Payment Processors: Payment details are shared with our PCI-DSS compliant payment processors (PayPal and UPI providers) solely to complete your transaction securely. • Service Providers: Trusted vendors who help us operate our website, send emails, and provide analytics, bound by confidentiality obligations. • Legal Requirements: We may disclose information where required by applicable law, regulation, court order, or valid governmental request.

We take the security of your data seriously and implement industry-standard measures to protect it: • All data transmissions between your browser and our website are encrypted using TLS/SSL. • Payment information is processed by PCI-DSS compliant gateways and is never stored on our servers. • We use secure cloud infrastructure with access controls, firewalls, and regular monitoring. • Access to personal data is restricted to authorized personnel who require it to perform their duties. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including providing our services, maintaining order and transaction records for accounting and tax purposes, resolving disputes, and complying with our legal obligations. When data is no longer required, we securely delete or anonymize it.

You have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you. • Correction: Request that we update or correct inaccurate information. • Deletion: Request that we delete your personal data, subject to legal retention requirements. • Portability: Request your data in a structured, machine-readable format. • Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us. To exercise any of these rights, please email us at support@thenovasim.com.

We use minimal cookies to ensure our website functions properly: • Essential Cookies: Required for authentication, session management, shopping cart, and core site functionality. • Analytics Cookies: We use privacy-respecting analytics to understand how visitors interact with our website. These collect aggregated, anonymized data only. We do not use third-party advertising or cross-site tracking cookies. You can manage cookie preferences through your browser settings.

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal data, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you. We encourage you to review this policy periodically.

In accordance with applicable Indian information-technology and consumer-protection rules, the contact details of our Grievance Officer are provided below. If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please reach out: • Grievance Officer: LEOJIT THOUNAOJAM • Business Name: NovaSIM (operated by LEOJIT THOUNAOJAM) • Registered Address: TOP MAKHA LEIKAI, POROMPAT, IMPHAL EAST, 795005, MANIPUR, INDIA • Email: support@thenovasim.com • Website: thenovasim.com/contact We aim to acknowledge and respond to all grievances within 48 hours.