Privacy Policy

We collect the following types of information when you use our services: • Personal Information: Your name and email address, provided during account creation or checkout. • Payment Data: Payment details processed securely through our payment partners, including credit/debit card information and cryptocurrency wallet addresses. • Order History: Records of your eSIM purchases, plan activations, and transaction history. • Device Information: Device identifiers (EID/IMEI) required for eSIM profile delivery and activation. • Usage Data: IP address, browser type, operating system, pages visited, and interaction patterns collected automatically when you browse our website.

We use your information for the following purposes: • Order Fulfillment: To process your purchases, deliver eSIM profiles to your device, and manage your account. • eSIM Delivery: To provision and activate data plans across our 190+ supported countries. • Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance. • Service Improvement: To analyze usage patterns, improve website performance, and develop new features. • Communications: To send order confirmations, activation instructions, and — with your consent — promotional offers.

We do not sell, rent, or trade your personal information to third parties. We share data only in the following limited circumstances: • eSIM Providers: We share necessary device and order information with our eSIM carrier partners solely to deliver and activate your data plans. • Payment Processors: Payment data is shared with our trusted payment processors (for both traditional and cryptocurrency payments) to complete transactions securely. • Legal Obligations: We may disclose information if required by law, regulation, or valid legal process. We require all third-party partners to handle your data in accordance with applicable privacy regulations.

We take the security of your data seriously and implement industry-standard measures to protect it: • All data transmissions are encrypted using TLS/SSL protocols. • Payment information is processed in compliance with PCI-DSS standards and is never stored on our servers. • Cryptocurrency transactions are processed through secure, audited payment gateways. • We use secure cloud infrastructure with access controls, firewalls, and regular security audits. • Employee access to personal data is limited to those who require it to perform their duties.

You have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you. • Correction: Request that we update or correct inaccurate information. • Deletion: Request that we delete your personal data, subject to legal retention requirements. • Portability: Request your data in a structured, machine-readable format. • Opt-Out: Unsubscribe from marketing communications at any time via the link in our emails or by contacting us. To exercise any of these rights, please contact us at support@thenovasim.com.

We use minimal cookies to ensure our website functions properly: • Essential Cookies: Required for authentication, session management, and core site functionality. • Analytics Cookies: We use privacy-respecting analytics to understand how visitors interact with our website. These cookies collect aggregated, anonymized data only. We do not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings.

NovaSIM services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at support@thenovasim.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: • Email: support@thenovasim.com • Website: thenovasim.com/contact We aim to respond to all inquiries within 48 hours.